Eleanor Oliphant, the novel's protagonist and narrator, lives in Glass glow, Scotland, and works as a finance clerk for a graphic design company. At the novel's outset, she is 29 years old. She is academically intelligent, with a degree in classics and high standards of literacy. Every day on her lunch break she completes the daily graphic. However, she is socially awkward and leads a solitary lifestyle. She has no friends or social contacts, and every weekend consumes two bottles of vodka. She takes little interest in her appearance, having gone without a haircut since she was 13.
Not considering that she has a problem, Eleanor repeatedly describes herself as "absolutely fine", and even when obvious moments of awkwardness arise in her interactions with others, she tends to blame the other person's "underdeveloped social skills". Her colleagues regard her as a bit of a joke, and refer to him as " or Harry Porter while she regards them as "shirkers and idiots".
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